In accordance with EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email).
To be eligible for a return, your item must be:
Items that have been washed, worn, or altered cannot be returned. We reserve the right to refuse returns that do not meet these conditions.
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 14 business days.
Refunds will be issued to your original payment method. Please note that your bank or payment provider may take additional time to process the refund.
Note: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
If you receive a defective or damaged item, please contact us immediately at hello@baristabambi.com with:
We will arrange for a replacement or full refund at no additional cost to you, including return shipping.
We do not offer direct exchanges. If you need a different size, please return your item for a refund and place a new order for the correct size. This ensures you get the size you need while stock is available.
If you have any questions about our return policy, please contact our customer service team.